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Went to trade in a car. To be short I knew what my trade was worth, knew what I wanted to pay for the vehicle based on comps in the area, and was very up front. I asked not to go back and forth. My trade came back $1500 less than I asked. I said no. I was leaving. He...
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Company wrote 0 private or public responses to the review from Apr 21.
2.9
I liked
  • Vehicle and bang for your buck
  • Salesperson joel and alex
I didn't like
  • Finance manager
#1238247
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Suntrup Automotive Group - Bait and Switch

Set 9am appt for 26 Aug to look at a specific vehicle. We informed the dealership we were driving 1.5 hrs to view it and we were cash buyers. If the vehicle sold or it wasnt going to be there for any reason they should call us. Showed up for the appt and the vehicle wasnt there. Suntrup missed out on a 26k sale that morning. If a business cant do the small things right, they cant be trusted to do the big things right. Their competition earned my business.
Company wrote 0 public responses to the review from Aug 28, 2017.
1.8
Details
Customer service
Product or Service Quality
Staff
Website
#1093238
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Suntrup South Lindbergh.....accidently left my cell phone and keys in back of car I test drove.....upon getting home ( we took wife's car ) realized I did not have my keys and cell. Called salesperson who told me to go to the used car department. He was a new car...
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Company wrote 0 private or public responses to the review from May 02, 2017.
1.0
#1041933
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Short Review on November 26, 2016

I have a issue with internet price. Please call me 314 713 9222
Company wrote 0 public responses to the review from Nov 26, 2016.
#961828
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Suntrup Automotive Group Customer Care Review

Slow and rude service dept take your car anywhere else do yourself a favor
Company wrote 0 public responses to the review from Sep 23, 2016.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
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Value for money
Warranty
Website
#924242
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I have tried on several different occasions to buy cars from Suntrup dealerships (Kia and Hyundai dealerships, specifically), mainly because I know one of the Suntrups personally. Each experience has been dismal, and full of "bait and switch" tactics on the car...
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Company wrote 0 private or public responses to the review from Mar 04, 2015.
#603642
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These people should not be in business. They are nothing but liars and cheats. Bought a Ford FX4 pickup, they assured me that it was a good truck. The day I bought it, it was too cold to stand around outside, so I took their word for it. Bob Stapleton is nothing but a...
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Company wrote 0 public responses to the review from Jan 01, 2015.
Anonymous
spinks

I agree

Carlinville, Illinois
#576989
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Payment Review

Bought a car from Suntrup Wentzville. They lied to me about my payment amount, no referral check was sent, my salesperson called me at home to complain about my survey. My paperwork showed up so late, I was penalized at the DMV for being late. I'm calling the BBB and everyone in the Facebook world will know not to buy there!
Company wrote 0 public responses to the review from Sep 02, 2014.
#528888
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My son is a good man but unfortunately he got into trouble with credit cards 10 years ago. Well I had previously purchased a car from this dealership gave it to my son who has never been late or missed a payment in 4 years. When his wife's vehicle broke down he asked...
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Company wrote 0 public responses to the review from Mar 08, 2014.
#478574
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Contact Suntrup Automotive Group

Mailing Address:
Suntrup Kia of West County
14116 Manchester Road
Ballwin, Missouri 63011
United States
Phone:
(636) 642-4133
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Suntrup Automotive Group Products and Services

Bought a used car here. When I had a problem after the sale, my salesman, Tommy, actually HUNG UP on me on the phone. I have never been treated with such rudeness or arrogance. I told the sales manager that I would not be doing business with Suntrup in the future,...
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Company wrote 0 public responses to the review from Sep 12, 2013.
#446782
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